``Voice chatbot'' spreading in China, a world where AI calls each other has already been realized | Business + IT
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"Voice chatbots" spreading in China, a world where AIs talk to each other has already been realized
The introduction of "chatbots", in which AI understands text chats sent by users and returns appropriate information, is progressing worldwide. Voice chatbot services are becoming popular in China, where people use the phone a lot and the average call time per day is about four times that of Japan. AI makes a phone call, understands the human response of the other party, and changes the scenario, aiming to improve the efficiency of operations such as medical surveys, home delivery, and telephone sales. On the other hand, fraudulent business operators who make fraudulent calls also use voice chatbots, and voice chatbots have been developed to counter this. We will report on the state of voice chatbots in China, which is several steps ahead of Japan, such as the situation where AIs talk to each other on the phone.
IT journalist Takefumi Makino
IT journalist Takefumi Makino
Published articles discussing IT technology from the perspective of consumer business in various media. In recent years, he has been paying attention to Chinese IT technology. His publications include "Google's True Identity" (My Comi Shinsho) and "Nintendo Nostalgia" (Kadokawa Shinsho).
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Currently, chatbots are being introduced into various internet services, but because China is so particular about voice calls, the use of not only text but also voice chatbots is spreading. Chatbots are a technology that is often used in customer support, etc. When you send an inquiry via text chat, AI performs natural language analysis, understands the meaning, and returns an appropriate answer. For example, if you chat with Internet service support and say, "I forgot my password," they will send back a link to a page where you can reset your password. The burden on human operators at the support center can be greatly reduced. Related article: Chatbots are also used for document requests. Compared to the conventional method of filling out a form or making a phone call to a human operator to request materials, chatbots lower the psychological threshold, allowing more people to request materials. will do From the user's point of view, telephone conversations take time, but chatbots have the advantage of being able to interrupt conversations and leave them for a while without any problems. You can resume conversations at your own timing while working, and you can change synchronous/asynchronous communication according to the user's convenience. In China, chatbots are already widely used for user support and document requests. Voice chatbots are still used because voice has a strong push power. [Next page] Active in promoting PCR testing (with actual audio)Recommended articles
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