Cloud PBX "03plus" that does not require line construction releases new functions for enterprises | Press release of Granton Co., Ltd.

We plan to release convenient functions for corporate use such as IVR, hold / transfer, and reception system one after another.

Granton Co., Ltd.

Granton Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director: Kazuo Imoto, hereinafter "our company"), which provides a cloud PBX service "03plus" that can be introduced without the need for a telephone line system, has introduced a new function of 03plus. We are pleased to inform you that IVR (Automatic Voice Response System), Hold / Transfer, and Reception Systems will be released in sequence by June 2022. ■ About 03plus 03plus has been a private business because it is easy to use on a smartphone without setting up a telephone or network device, because it is possible to obtain a number without the need for a fixed telephone line contract or procedure as in the past. We have provided a total of more than 35,000 lines to customers such as main customers, entrepreneurs, and start-up companies. In addition, issues with conventional business phones such as "I want to extend the company's smartphone", "I want to reduce the cost of fixed-line phones", "I want to abolish the business phone / PBX", "I want to telework the telephone business", etc. The need for cloud PBX is increasing as a way to solve the problem, and 03plus has been introduced by many large companies and local governments. [03plus features] 1. No need for conventional telephone line contract procedures or construction 03plus can build a fixed-line telephone environment simply by installing a dedicated application on the smartphone, so it is possible to reduce the labor and cost of introducing a fixed-line telephone. 2. Monthly running costs can also be suppressed 03plus is a service charge that includes telephone line charges, so running costs tend to be reduced compared to other cloud PBXs, and it is possible to reduce fixed telephone charges for each base. Will be. 3. 3. 03plus, which can be used on smartphones and is highly convenient, allows you to answer calls on your smartphone even when you are away from home, reducing the risk of missed calls even in cases where employees tend to be away from the office, such as small stores and branches. increase. ■ Background of the release of the new management function With the conventional 03plus, due to the service characteristic that the area code number can be obtained from 980 yen per month, it is used by individual business owners, entrepreneurs, and start-up companies, and the cumulative total is about 38,000 lines. We have provided the above. However, in recent years, the number of cases where small and medium-sized enterprises to large enterprises use it has increased due to various backgrounds such as the growing needs of enterprises to migrate to cloud PBX and the abolition of business phones due to the transition to telework-centered work styles. We are doing it. Under such circumstances, we have received many requests for IVR functions, hold / transfer functions for holding calls received from outside lines and transferring calls to other employees in the company, and interlocking with reception terminals. Therefore, we will start developing new functions and release these new functions one by one by the end of June 2022. [Overview of new functions] 1. IVR (Interactive Voice Response System) When you receive a call to a company representative number, etc., you can automatically answer with the preset voice content and sort the recipients according to the requirements of the customer (source). Example) For inquiries about how to use the service, please press number 1, and for inquiries about payment / billing of the service, please press number 2. 2. Hold / Transfer In the conventional 03plus, when a call from a customer (source) is transferred from Mr. A to Mr. B, Mr. A temporarily holds the call and asks Mr. B to take the held call to make a call. It was possible to make a call by "park hold" that can be resumed. With the new hold / transfer function, it will be possible to transfer the call held by Mr. A directly to Mr. B's extension or to an outside line (mobile number, etc.). As a result, the call held by Mr. A can be directly connected to Mr. B, and if Mr. B does not answer, Mr. A can inform the customer (source) that Mr. B is absent. Even in an environment where employees are separated from each other, such as during telework, seamless telephone transfer is possible without waiting for customers. 3. 3. Reception system With the conventional 03plus, it was possible to use the terminal as a reception terminal by placing a smartphone or IP phone at the reception and pressing the extension number of the person in charge. With the new reception system function, it is possible to display a welcome message such as "Welcome" on the screen of the reception terminal and display the extension number for each person in charge, making it possible to improve the quality of customer service. Become. In addition, 03plus plans to release various functions in the future in order to improve the efficiency of telephone response operations in companies. * The price of each option is undecided. * Specifications are subject to change. Please note. ■ About "03plus Enterprise", a cloud PBX service for medium-sized to large enterprises "03plus Enterprise" is a cloud PBX service for small to large enterprises with 30 or more people that integrates a cloud PBX service and a telephone line. Unlike the conventional cloud PBX service, there is no need for a separate telephone line contract or procedure, and there is no need to install gateway equipment, etc., so you can introduce a cloud PBX from the shortest possible day. Simply install the app on your employee's smartphone and you will be able to make calls using your company's phone number (the area code of 46 major stations such as 03 and 06), reducing the hassle and cost of introducing a cloud PBX for your company. .. Comparison image of other companies' cloud PBX service and 03plus ■ 03plus Enterprise "Free Trial Campaign" Now being implemented For a limited time, "Free Trial Campaign" is being implemented, so if you are considering introducing cloud PBX, please take this opportunity. Please try it. [03plus Enterprise Website] https://03plus.net/enterprise/ [Click here to apply for a free trial campaign] https://03plus.net/enterprise/support.html ■ Features of 03plus Enterprise 1. Cloud PBX can be introduced simply and at low cost 2. Do not miss a business opportunity by extending your smartphone 3. You can use not only telephone but also internet fax 4. Corresponds to 46 major area codes nationwide, and the number does not change even if the office is relocated. Telephone support work can be teleworked in as little as one day 6. Other features ・ Easy setting changes on the Web ・ Complete support & security ・ One-stop service from pre-installation to operation ■ 03plus Enterprise Plans and Charges [03plus Enterprise Website] https://03plus.net/enterprise/ [03plus (For corporations and individual business owners of 30 or less) Website] https://03plus.net/ ■ Overview of Granton Co., Ltd. Company name: Granton Co., Ltd. (URL: https://www.granton.co.jp/) Location: 36-6 Udagawa-cho, Shibuya-ku, Tokyo 150-0042 World Udagawa Building 3F Representative: Representative Director Kazuo Imoto Established: July 1999 Capital: 10 million yen ■ Inquiries about 03plus 03plus Support Center Mail: support@03plus.net TEL: 03-5778-0373 ■ Inquiries regarding this release Granton Co., Ltd. Contact: Ogawa Mail: ogawa@granton.co.jp TEL: 03-5468-5166 * Company name, product name, service name and The site name is a trademark or registered trademark of each company.